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Healthcare Professional Site

Healthcare professionals working in diabetes can click below for information on pattern analysis, clinical evidence, case studies and Accu-Chek product solutions.

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Under 18?

This website for under 18's from Roche Diabetes Care contains some great interactive tools to help you and your family learn more about diabetes and encourage you to get more involved.

Accu-Chek Kids

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If you have questions on how to use an Accu-Chek product, how to test your blood sugar, store your meter or strips, or any other topics, please search from our list of frequently asked questions below.  If you have a question that is not listed in the Frequently Asked Questions area of our website you can contact us by email, by post, or by phone.

To view questions regarding the black activation chip (replacement for the white code chip) please click here.

Click Here to contact us by E-mail

To contact us by post please send your questions to the following address:

Roche Diabetes Care Limited
Charles Avenue
Burgess Hill
RH15 9RY

Alternatively, you can contact the Accu-Chek Customer Careline:

UK: 0800 701 000
Ireland: 1 800 709 600
Lines open: Monday - Friday: 8am - 6pm

The top three most frequently asked questions

How Do I Obtain a Drop of Blood?
Answer:Thoroughly wash and dry your hands, and then massage a finger to encourage blood flow. Avoid using your index finger or thumb, since you use these digits most frequently. Prick the side of the finger with a finger pricker. Squeeze or massage gently to encourage a small drop of blood to form.

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What's the difference between HbA1c and blood sugar?
Answer:Blood sugar, or glucose, is a simple sugar obtained when your body breaks down carbohydrates in food. When you test your blood with a blood glucose meter, the result is an reflection of current blood sugar levels.

The HbA1c test, or A1C, shows blood glucose levels over a longer period. It shows the control a patient has had over the past 8 to 12 weeks.

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How often should I test my blood sugar?
Answer:You should test your blood sugar level as often as your health care specialist recommends.

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This website contains information on products which are targeted to a wide range of audiences and could contain product details or information otherwise not accessible or valid in your country. Please be aware that we do not take any responsibility for accessing such information which may not comply with any valid legal process, regulation, registration or usage in the country of your origin.