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Accu-Chek Aviva product support

A sleek design with a large, easy-to-read display and easy to handle test strips, the Accu-Chek Aviva meter offers a comfortable, discreet choice for blood glucose testing.

  • No set-up required. There is no initial set-up required and as the meter does not require coding, it is ready to use straight out of the box. 
  • Pre and post meal test reminders. The user can set up to 4 automatic reminders for different times throughout the day, to help remember when to test. 
  • Battery backup. An additional small battery in the meter keeps the time and memory for up to 72 hours when the main battery is removed or out of power.

How to use the Accu-Chek Aviva blood glucose meter

  1. Ensure hands are clean and dry.
  2. Insert a test strip into the meter. Test strip and blood drop symbols appear on the display.
  3. Use the Accu-Chek FastClix finger pricker to obtain a drop of blood. Please see the Accu-Chek FastClix product support page for information on how to use the finger pricker.
  4. Touch the drop of blood to the front edge of the yellow window on the test strip – do not apply blood to the top of the test strip or to the top of the yellow window. A flashing hourglass indicates enough blood has been applied.
  5. The result appears on the display.

In addition to fingertip testing, the Accu-Chek Aviva blood glucose monitoring system can be used for testing on alternate sites, including the palm, forearm, upper arm, thigh or calf. Alternate site testing requires the use of a special lancet cap. Talk with your healthcare professional before deciding if alternate site testing is right for you.

Accu-Chek Aviva Downloads

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Accu-Check Aviva Frequently Asked Questions

Can a test strip from another Accu-Chek system be used in the Accu-Chek Aviva meter?

No. Accu-Chek Aviva meters are designed exclusively for use with Accu-Chek Aviva test strips.

Can an expired test strip be used?

No, as measurement can be incorrect. Please ensure that you carry enough valid test strips.

Can code chips from other Accu-Chek meters be used in the Accu-Chek Aviva meter?

All black code chips with 111 on them can be used in the Accu-Chek Aviva, Accu-Chek Aviva Nano or Accu-Chek Aviva Expert meters.

Can the test reminders be silenced for a meeting or other need?

Yes. Simply go into setup mode and turn the beeper off.

Does maltose interfere with the Accu-Chek Aviva test strip?

No.

Do any other substances interfere with the Accu-Chek Aviva test strip?

Only 3 other substances in the bloodstream (galactose1, Lipaemic samples (triglycerides)2 and ascorbic acid3) can interfere with the Accu-Chek Aviva test strip.

  1. Blood concentrations of galactose greater than 15mg/dL will cause overestimation of blood glucose results. Glucose values in neonates suspect for galactosemia should be confirmed by an alternate glucose methodology
  2. Lipemic samples (triglycerides) in excess of 1800 mg/dL may produce elevated results
  3. Intravenous administration or ascorbic acid that results in blood concentrations of ascorbic acid greater than 3 mg/dL will cause overestimation of blood glucose results.

Do control test values stay in the Accu-Chek Aviva meter memory?

Control test values will not be in the user-accessible memory. However, they will be stored in the downloadable memory.

How can the battery be changed in the Accu-Chek Aviva meter?

  1. Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up.
  2. Remove the old battery. Insert the new battery with the (+) side facing up.
  3. Put the battery door back in place and snap it closed.

How do the test reminders work?

Up to 4 test reminders can be set per day, in 15-minute increments. At the set reminder time(s), a series of beeps will sound every 2 minutes, up to 3 times per reminder. The reminder beep will not occur if the meter is on at the set time, or if the user runs a test 15 minutes or less before the set reminder time. If the user turns on the meter while the reminder is sounding, the series of beeps for that reminder will stop.

How does the Accu-Chek Aviva blood glucose monitoring system technology differ from other Accu-Chek meters?

The Accu-Chek Aviva blood glucose monitoring system checks for potential issues. It achieves this by combining the power of technologies in the meter, the code chip, and test strips with 6 gold electrodes to perform extensive quality checks during each test.

These include:

  • Sample checks
    • Verify the correct amount of blood is applied
    • Show user if more sample is needed
    • Detect whether sample is blood or control solution
  • Strip checks
    • Check test strips and reagent for potential damage/abuse
    • Exposure to high humidity
    • Scratches on strip electrodes
    • Meter is designed to compensate for humidity or temperature or to produce an error message if unable to compensate
  • Meter checks
    • Check for variations in:
      • Hematocrit
      • Humidity
      • Temperature

These checks start when the meter is turned on and are complete when a blood glucose result is shown.

How does the user enter set-up mode?

With the Accu-Chek Aviva meter turned on and the flashing strip symbol on the display, press and hold the ON/OFF button for about 4 seconds until "set-up" and the hour is flashing on the display.

How does the user exit set-up mode?

Press and hold the ON/OFF button until the flashing strip symbol appears.

How does the user run a control test?

The Accu-Chek Aviva meter automatically recognises Accu-Chek Aviva control solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the test strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.

How long is the test strip shelf life?

The target expiration date is 18 months from the date of manufacture.

Is the Accu-Chek Aviva blood glucose monitoring system approved for use in clinical settings such as hospitals?

In the UK and Ireland it is not approved for use in clinical settings, although the Accu-Chek Aviva system is cleared to test capillary, venous, arterial, and neonatal blood samples.

What are the chemistry integrity checks?

Before the user doses the test strip, the Accu-Chek Aviva meter runs quality checks of the strip chemistry to make sure the strip will give a valid test result. This ensures that the strip has not been exposed to outside environmental factors, such as humidity.

What happens if the control result is out of range?

The user will receive an error message if the control result is out of range.

What is the real time clock backup feature?

An additional internal battery supports the clock when the main battery is removed. You can leave the battery out of the Accu-Chek Aviva meter for 72 hours and still retain the time and date. If you replace the battery within that time, the meter will ask you to verify the time and date. The internal battery will automatically recharge. If you do not replace the battery within 72 hours, the meter will retain the time and date that was stored before the 72 hours.

Which alternate site testing (AST) areas can the Accu-Chek Aviva blood glucose monitoring system test?

The Accu-Chek Aviva blood glucose monitoring system will work on the 3 main AST areas: forearm, palm and upper arm. Most common are palm and forearm. AST areas have a lower blood circulation than the fingertip. Therefore a change in blood glucose will show with a delay compared to blood taken from the finger tip. Please discuss with your healthcare professional before starting to practice alternate site testing.

Why does the control solution bottle need to be wiped?

The Accu-Chek Aviva meter differentiates between control solution and blood because controls have higher salt concentration. However, if the control solution evaporates or concentrates on the tip of the bottle, it could cause the meter to display an incorrect control reading.

Why does the test sometimes start even if yellow is still showing in the capillary window?

As soon as a sufficient amount of blood is applied to the test strip, the Accu-Chek Aviva meter automatically detects it and begins the test, even if some yellow is still visible in the window. The only time the user needs to apply more blood is when the blood drop symbol continues to flash in the display.

Accu-Chek Aviva Error Codes

What does the error code (E-1) mean?

The test strip may be damaged or not properly inserted. Remove and reinsert the test strip, or replace it if damaged.

What does the error code (E-3) mean?

The user's blood glucose may be extremely high or a meter or a test strip error has occurred.

  • If the test result matches how the user feels, contact a healthcare professional immediately.
  • If the test result does not match how the user feels, repeat the blood glucose test.
    • If the E-3 code still appears for the blood glucose test, the user's blood glucose result may be extremely high and above the system's reading range. Contact a healthcare professional immediately.
    • If the second test result does not match how the user feels, perform a control test with the control solution and a new test strip.
      • If the control result is within the acceptable range, review the proper testing procedure and repeat the blood glucose test with a new test strip.
      • If the control result is not within the acceptable range, see Chapter 4 of the Accu-Chek Aviva User Manual - Understanding Out-of-Range Control Results.

What does the error code (E-4) mean?

Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the blood glucose or control test.

What does the error code (E-6) mean?

Blood or control solution was applied to the test strip before the flashing drop symbol appeared on the display. Discard the test strip and repeat the blood glucose or control test.

What does the error code (E-7) mean?

An electronic error occurred, or in rare cases, a used test strip was removed and reinserted. Turn the Accu-Chek Aviva meter off and on, or take the battery out for 20 seconds and reinsert it. Perform a blood glucose or control test.

What does the error code (E-8) mean?

The temperature is above or below the proper range for the Accu-Chek Aviva blood glucose monitoring system. Refer to the test strip package insert for system operating conditions. Move to an area with the appropriate conditions, wait 5 minutes, and repeat the blood glucose or control test. Do not artificially heat or cool the meter.

What does the error code (E-9) mean?

The battery is almost out of power. Change the battery now. If the message reappears after the battery has been replaced, remove the battery again, press any button on the Accu-Chek Aviva meter, then reinsert the battery.

What does the error code (E-10) mean?

The time and date settings may be incorrect. Make sure the time and date are correct and adjust, if necessary.

Choose an error

Accu-Chek Aviva technical specifications

Display:LCD
Auto power off:After 2 minutes undisturbed with strip inserted, or if powered on but left undisturbed for 2 minutes
  • Auto off 5 seconds after strip removed
  • Auto power on with strip insertion
  • Auto off 90 seconds after test if strip is not removed
  • Auto off 2 minutes if meter is not used
Sample size:0.6 µL
Power supply:One 3-volt lithium battery (type CR2032)
Battery life:Approximately 1000 readings
Measurement time:Approximately 5 seconds
System operating conditions:8°C to 44°C (46°F to 111°F)
Meter storage conditions:-25°C to +70°C (-13°F to +158°F)
Memory:Up to 500 total results, plus 20 control tests
Dimensions:94mm L x 52mm H x 21 mm D
Weight:59 g with battery
Construction:Handheld
Data transfer:Infrared (IR)
Test principle:Electrochemical
Test averages:7, 14, 30 and 90 days
Safety features:
  • Hypo indicator
  • 4 customisable test reminders
  • Pre and post meal test reminders
  • General flag
  • Event flag