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Accu-Chek Solo
Accu-Chek Solo is a small, flat and tubeless micropump that can be worn on different parts of the body. The easy handling of the Accu-Chek Solo insulin pump enables a high level of flexibility in everyday life.
Here you can access support for Accu-Chek Solo, including how-to videos, downloads and more.
Downloads & Guides
Downloads & Guides
Use your product specific documents to get to know more about your pump and how to use it.
FAQs
Browse your frequently asked questions to quickly get support for your Accu-Chek product.
Here you can find information on how to recycle the different packaging components of Accu-Chek infusion sets and consumables for insulin pumps.
Ordering consumables and infusion sets for your Accu-Chek insulin pump online is only available to users who reside in the UK. Complete the online order form or contact Accu-Chek Customer Care.
In most cases your NHS Trust or Local Health Authority has authorised Roche to supply only selected consumables and quantities. If other goods are requested to be supplied this would first need to be authorised by your NHS Trust or Local Health Authority.
Please note: If you pay for your own pump consumables, or would like to order on behalf of someone else please contact Accu-Chek Customer Care.
Customers from the Republic of Ireland should obtain their pump consumables by prescription from their local chemist.
Consumables for the Accu-Chek Solo micropump system are:
Accu-Chek Solo Pump Base
Accu-Chek Solo Reservoir Assembly
Accu-Chek Solo Infusion Assembly
Accu-Chek Solo Insertion Device
Getting started with your device
Use the following videos to learn how to get started with your device.
Accu-Chek Solo: How to replace the pump base
Accu-Chek Solo: How to fill the reservoir
Accu-Chek Solo: How to replace the infusion assembly
Accu-Chek Solo: How to use the quick bolus buttons
Accu-Chek Solo: How to edit a quick bolus in the diary
Still having trouble? Contact us
*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.
Blood Glucose Monitoring
UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**
Monday to Friday 8am-6pm excluding bank holidays.
Insulin Pumps
UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)
You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**
Insulin Pump Consumable Orders
UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)
Monday to Friday 8:30am-5pm excluding bank holidays.
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**