Accu-Chek Instant test strips

FAQs

Test Strips

<p>The user will receive an E-4 error code.</p>

<p>Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips.</p>

<p>No, there is no ability to squeeze extra blood from the finger to dose a strip a second time.</p>

<p>The Accu-Chek Instant system was designed to assist users to easily conduct a test. Several features were designed for this purpose:</p><ul><li>Easy-edge test strip has a wide application area compared to leading brands</li><li>Strips are placed electrode end down in the vial, so that they can be inserted easily into the meter with minimal handling</li><li>The used strip can easily and hygienically be removed from the meter with the strip ejector</li></ul>

<p>The Accu-Chek Instant test strip requires only a small speck of blood (0.6 μL).</p>

<p>The Accu-Chek Instant test strip utilises the FAD-GDH chemistry.</p>

Power

<p>Yes, any time the meter is on, the battery is being consumed whether searching for a paired device or uploading results.</p>

<p>The Accu-Chek Instant meter requires two batteries to power the features of the meter, such as the backlit display and Bluetooth<sup>®</sup> connectivity.</p>

Device Settings

<p>The meters will retain the date and time settings for up 40 seconds when the batteries are removed.</p>

<p>Test results may be seen in 7, 14, 30 and 90-day averages.</p>

<p>720 readings can be viewed and stored in the meter.</p>

<p>Yes, the target ranges in the meter can be changed using the device settings on the mySugr app.</p>

<p>Being too low is life threatening for people with diabetes. Therefore, red has been chosen to be the colour indicating “danger".</p>

<p>In range: 3.9-8.9 mmol/L, below range: 0.6-3.8 mmol/L, above range: 9.0–33.3 mmol/L.</p>

General Questions

<p>The Accu-Chek Instant meters has a fast test time of less than four seconds.</p>

<p>No, the USB port for any of the Accu-Chek meters is not water or dust resistant.</p>

<p>With the Accu-Chek Instant meter, it is not necessary to delete stored results. Once 720 blood glucose results are in the memory; adding a new result causes the oldest one to be deleted.&nbsp;</p>

Product Support

Access videos, FAQs, guides and more to support you in setting up and using your Accu-Chek Instant meter.

Error code

Error Messages

Still having trouble? Contact us

*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diagnostics Limited may be recorded.

Blood Glucose Monitoring

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

Monday to Friday 8am-6pm excluding bank holidays.  

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Insulin Pumps

UK: 0800 731 2291* (option 2) 
Ireland:  1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)** 

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Insulin Pump Consumable Orders

UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)

Monday to Friday 8:30am-5pm excluding bank holidays. 
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**

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