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Thank you for acknowledging this Field Safety Notice. Please use the form below to check your inventory for Accu-Chek Solo cannulas or Accu-Chek Solo supply kits with Lot Number 847468303 and lower by 31st January 2023.
Manufacturer’s reference: SB_RDC_2022_09 SRN number: DE-MF-000006276
Important information related to Accu-Chek Solo cannula assembly & pump holder - your action required by January 31st 2023.
Download patient letter (pdf, 141 kb)
Please use the entry field below to check your inventory for Accu-Chek Solo cannulas or Accu-Chek Solo supply kits to find out if your supply is potentially affected and how you can get it replaced free of charge.
The relevant Lot Number is shown on the single cannula assembly and pump holder blister (see picture below).
Please note, this is especially important for the supply kits, where the Lot Number of the individual blister will be different to the Lot Number on the outside of the box. Please also check the expiry date of the products.
Your LOT is not affected as it comes from the Mannheim production line. This LOT is safe to use (not to be returned). You can continue using these Accu-Chek Solo cannulas or Accu-Chek Solo supply kits and no additional action is required.
If you would like to check another LOT number, please update the Enter a LOT Number here field.
This LOT is affected.
As patient safety is our first priority, we therefore ask you to:
We appreciate your time and attention to this important notification and regret any inconvenience caused.
Please be assured that all other Accu-Chek Solo cannula assembly and pump holder Lots are not affected by this issue. These are safe to use.
If you are completing this form on behalf of the person with diabetes, please can you add their name into the message box below.
If you require delivery to an alternative address please provide this information in the message box below.
In order to return and replace your affected stock we need to process your personal information. Roche Diabetes Care Limited is committed to using your personal information in accordance with our Privacy Notice.
Your LOT is expired. Use only products that are within the use by date. Please discard expired products according to local regulations. Expired products will not be replaced.
Not an Accu-Chek Solo cannula batch number.