Accu-Chek Solo cannula assembly & pump holder recall

Acknowledgement

Thank you for acknowledging this Field Safety Notice. Please use the form below to check your inventory for Accu-Chek Solo cannulas or Accu-Chek Solo supply kits with Lot Number 847468303 and lower by 31st January 2023.

Urgent field safety notice

Manufacturer’s reference: SB_RDC_2022_09
SRN number: DE-MF-000006276

Important information related to Accu-Chek Solo cannula assembly & pump holder - your action required by January 31st 2023.

Download patient letter (pdf, 141 kb)

Please use the entry field below to check your inventory for Accu-Chek Solo cannulas or Accu-Chek Solo supply kits to find out if your supply is potentially affected and how you can get it replaced free of charge.

The relevant Lot Number is shown on the single cannula assembly and pump holder blister (see picture below).

Please note, this is especially important for the supply kits, where the Lot Number of the individual blister will be different to the Lot Number on the outside of the box. Please also check the expiry date of the products. Accu-Chek Solo cannula assembly and pump holder

Enter a Lot Number here *

Expiry Date *

Month

Day

Year

Number of affected boxes *

Your LOT is not affected as it comes from the Mannheim production line. This LOT is safe to use (not to be returned). You can continue using these Accu-Chek Solo cannulas or Accu-Chek Solo supply kits and no additional action is required.

If you would like to check another LOT number, please update the Enter a LOT Number here field.

This LOT is affected.

As patient safety is our first priority, we therefore ask you to:

discontinue using affected Accu-Chek Solo cannulas or Accu-Chek Solo supply kits immediately,
inform us of any affected stock that you have that is within the expiry date by completing this form, and
dispose of any affected material that has already passed its expiry date, according to your local regulations.

We appreciate your time and attention to this important notification and regret any inconvenience caused.

Please be assured that all other Accu-Chek Solo cannula assembly and pump holder Lots are not affected by this issue. These are safe to use.

If you are completing this form on behalf of the person with diabetes, please can you add their name into the message box below.

Customer ID

Your Customer ID can be found in your letter or email communication (for example ACC-0000000000).

Title

First name *

Last name *

You address and contact details

If you require delivery to an alternative address please provide this information in the message box below.

Address *

City/Town *

Postcode *

Email address *

Telephone number *

Select the Product *

Message

I confirm I have checked the expiry date of my stock and it is all within this date *

Your LOT is expired. Use only products that are within the use by date. Please discard expired products according to local regulations. Expired products will not be replaced.

If you would like to check another LOT number, please update the Enter a LOT Number here field.

Your LOT is expired. Use only products that are within the use by date. Please discard expired products according to local regulations. Expired products will not be replaced.

If you would like to check another LOT number, please update the Enter a LOT Number here field.

Not an Accu-Chek Solo cannula batch number.

If you would like to check another LOT number, please update the Enter a LOT Number here field.

Leave this field blank