General Questions

How can I get support for my Accu-Chek Guide Link meter?

For support with your Accu-Chek Guide Link meter, including troubleshooting, please contact Accu-Chek Customer Care:

UK: 0800 701 000* or 020 3499 6159**
Ireland:1 800 709 600 01 5410379**

You can reach us from: Monday to Friday 8am-6pm excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.

** Calls to these numbers are subject to a local call charge, depending on your mobile network provider.

For support with your Medtronic pump, including troubleshooting, please contact Medtronic:

UK: 01923 205167
Ireland: 015111444

If you are a Healthcare Professional:

To obtain additional demo or training meters, please contact Medtronic using the details above. You can order strips via your usual hospital pharmacy, wholesaler or by contacting us.

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

Accuracy
Test Strips
Power
Connecting to mySugr
Device Settings
Getting Started