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Home
  • CGM
    • Accu-Chek SmartGuide CGM solution
    • CGM Learning Centre
    • CGM Support
  • Products
    • Continuous Glucose Monitoring
      • Accu-Chek SmartGuide CGM solution
    • Blood Glucose Monitoring
      • Meters
        • Accu-Chek Instant
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        • Accu-Chek Instant test strips
        • Accu-Chek Aviva test strips
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        • What’s included with your Accu-Chek SmartGuide CGM solution
        • Download and set up the Accu-Chek SmartGuide Predict app
        • Apply the Accu-Chek SmartGuide sensor
        • Pair the Accu-Chek SmartGuide sensor and app
        • Calibrate the Accu-Chek SmartGuide sensor
        • Download and set up the Accu-Chek SmartGuide app
        • Remove and dispose of the sensor
      • How to use the Accu-Chek SmartGuide App
        • Explore the Accu-Chek SmartGuide app
        • Trend arrows and colours
        • How to use graphs and statistics in the Accu-Chek SmartGuide app
        • Data Sharing with the Accu-Chek SmartGuide app
        • How to use alarms and reminders in the Accu-Chek SmartGuide app
      • How to use the Accu-Chek SmartGuide Predict App
        • Explore the Accu-Chek SmartGuide Predict app
        • How to use the Glucose Predict feature
        • How to use the Low Glucose Predict feature
        • How to use the Night Low Predict feature
        • How the Glucose Patterns Feature works in the Accu-Chek SmartGuide Predict app
      • CGM Basics
        • CGM vs. BGM: Understanding the difference
        • What is MARD?
        • Lag time in Continuous Glucose Monitoring (CGM)
        • Understanding the Ambulatory Glucose Profile (AGP)
    • General FAQs
      • General Questions
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      • How to recycle insulin pump consumables packaging
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Device Settings

Why does blue represent “high” on the target range indicator, when blue means “low” on other meters?

Being too low is life threatening for people with diabetes. Therefore, red has been chosen to be the colour indicating “danger".

How long do the meters save the date and time…

What types of averages are available?

How much data can be stored on the meter and can…

Can the target ranges be changed?

What are the default target ranges?

How to change the time and date on the Accu-Chek…

How do Accu-Chek Guide Link test reminders work?

Can the brightness of the OLED display be…

Can the volume of the beep tones be adjusted?

How can the beep tones and acoustic mode be…

Is the OLED display readable in bright sunlight?

What type of flags can be used to further…

What is the real time clock backup feature?

Can the test reminders be silenced for a meeting…

How do I exit set-up mode?

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Device Settings

Can the target ranges be changed?

Yes, the target ranges in the meter can be changed using the device settings on the mySugr app.

How long do the meters save the date and time…

What types of averages are available?

How much data can be stored on the meter and can…

Why does blue represent “high” on the target…

What are the default target ranges?

How to change the time and date on the Accu-Chek…

How do Accu-Chek Guide Link test reminders work?

Can the brightness of the OLED display be…

Can the volume of the beep tones be adjusted?

How can the beep tones and acoustic mode be…

Is the OLED display readable in bright sunlight?

What type of flags can be used to further…

What is the real time clock backup feature?

Can the test reminders be silenced for a meeting…

How do I exit set-up mode?

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Device Settings

How much data can be stored on the meter and can the readings be reviewed directly on the meter?

720 readings can be viewed and stored in the meter.

How long do the meters save the date and time…

What types of averages are available?

Can the target ranges be changed?

Why does blue represent “high” on the target…

What are the default target ranges?

How to change the time and date on the Accu-Chek…

How do Accu-Chek Guide Link test reminders work?

Can the brightness of the OLED display be…

Can the volume of the beep tones be adjusted?

How can the beep tones and acoustic mode be…

Is the OLED display readable in bright sunlight?

What type of flags can be used to further…

What is the real time clock backup feature?

Can the test reminders be silenced for a meeting…

How do I exit set-up mode?

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Device Settings

What types of averages are available?

Test results may be seen in 7, 14, 30 and 90-day averages.

How long do the meters save the date and time…

How much data can be stored on the meter and can…

Can the target ranges be changed?

Why does blue represent “high” on the target…

What are the default target ranges?

How to change the time and date on the Accu-Chek…

How do Accu-Chek Guide Link test reminders work?

Can the brightness of the OLED display be…

Can the volume of the beep tones be adjusted?

How can the beep tones and acoustic mode be…

Is the OLED display readable in bright sunlight?

What type of flags can be used to further…

What is the real time clock backup feature?

Can the test reminders be silenced for a meeting…

How do I exit set-up mode?

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Device Settings

How long do the meters save the date and time after the batteries have died?

The meters will retain the date and time settings for up 40 seconds when the batteries are removed.

What types of averages are available?

How much data can be stored on the meter and can…

Can the target ranges be changed?

Why does blue represent “high” on the target…

What are the default target ranges?

How to change the time and date on the Accu-Chek…

How do Accu-Chek Guide Link test reminders work?

Can the brightness of the OLED display be…

Can the volume of the beep tones be adjusted?

How can the beep tones and acoustic mode be…

Is the OLED display readable in bright sunlight?

What type of flags can be used to further…

What is the real time clock backup feature?

Can the test reminders be silenced for a meeting…

How do I exit set-up mode?

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Power

Why does the Accu-Chek Instant meter need two batteries?

The Accu-Chek Instant meter requires two batteries to power the features of the meter, such as the backlit display and Bluetooth® connectivity.

Does a battery change cause the meter to lose…

Does the meter consume the battery when it…

Why does the meter not turn on when using the…

How do I change my Accu-Chek Guide Link meter…

Battery ingestion

Can the batteries be changed if a cassette with…

Does the OLED display need more power than LCD…

Does the Accu-Chek Mobile system lose the memory…

How long do the batteries last?

Why are the batteries inserted when the Accu-Chek…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Connecting to mySugr
  • Device Settings
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Power

Does the meter consume the battery when it searches for a paired device?

Yes, any time the meter is on, the battery is being consumed whether searching for a paired device or uploading results.

Does a battery change cause the meter to lose…

Why does the Accu-Chek Instant meter need two…

Why does the meter not turn on when using the…

How do I change my Accu-Chek Guide Link meter…

Battery ingestion

Can the batteries be changed if a cassette with…

Does the OLED display need more power than LCD…

Does the Accu-Chek Mobile system lose the memory…

How long do the batteries last?

Why are the batteries inserted when the Accu-Chek…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Connecting to mySugr
  • Device Settings
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Power

Does a battery change cause the meter to lose memory or the date and time?

No. Memory is retained. Time and date will need to be reset if batteries are out for longer than 40 seconds

Does the meter consume the battery when it…

Why does the Accu-Chek Instant meter need two…

Why does the meter not turn on when using the…

How do I change my Accu-Chek Guide Link meter…

Battery ingestion

Can the batteries be changed if a cassette with…

Does the OLED display need more power than LCD…

Does the Accu-Chek Mobile system lose the memory…

How long do the batteries last?

Why are the batteries inserted when the Accu-Chek…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Connecting to mySugr
  • Device Settings
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Test Strips

Is it possible to test with different blood sample types?

Yes, it is possible to test with all types of blood including capillary, venous, arterial, and neonatal. Please refer to the user manual and speak to your healthcare professional for more information.

What happens if the user does not apply enough…

If the test strips vial remains open, will this…

Can I add a second drop of blood to the test…

The Accu-Chek Instant test strip is smaller than…

How much blood does a test strip require?

Has anything changed with the test strips?

Does the Accu-Chek Instant meter lock the user…

Can I touch the test strips?

Will my Accu-Chek Aviva, Accu-Chek Performa or…

What is the purpose of the Accu-Chek Instant…

Which test strips work with my Accu-Chek Aviva…

Why does the test sometimes start even if yellow…

What happens if I use expired Accu-Chek test…

Which test strips work with my Accu-Chek Mobile…

What happens if I use expired Accu-Chek test…

How should I handle my Accu-Chek Guide test…

Can a test cassette with tests remaining be…

Does the Accu-Chek Mobile meter indicate when the…

Is it possible to insert the test cassette…

What happens when a new test cassette is inserted…

What is the process for replacing a test cassette?

How long is the test strip shelf life?

Can a test strip from another Accu-Chek system be…

Can an expired test strip be used?

Does maltose interfere with the Accu-Chek Aviva…

What are the chemistry integrity checks?

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Power
  • Connecting to mySugr
  • Device Settings
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Test Strips

What is the purpose of the Accu-Chek Instant meters strip ejector?

The strip ejector allows a user to dispose of a used test strip hygienically.

What happens if the user does not apply enough…

If the test strips vial remains open, will this…

Can I add a second drop of blood to the test…

The Accu-Chek Instant test strip is smaller than…

How much blood does a test strip require?

Has anything changed with the test strips?

Does the Accu-Chek Instant meter lock the user…

Can I touch the test strips?

Will my Accu-Chek Aviva, Accu-Chek Performa or…

Is it possible to test with different blood…

Which test strips work with my Accu-Chek Aviva…

Why does the test sometimes start even if yellow…

What happens if I use expired Accu-Chek test…

Which test strips work with my Accu-Chek Mobile…

What happens if I use expired Accu-Chek test…

How should I handle my Accu-Chek Guide test…

Can a test cassette with tests remaining be…

Does the Accu-Chek Mobile meter indicate when the…

Is it possible to insert the test cassette…

What happens when a new test cassette is inserted…

What is the process for replacing a test cassette?

How long is the test strip shelf life?

Can a test strip from another Accu-Chek system be…

Can an expired test strip be used?

Does maltose interfere with the Accu-Chek Aviva…

What are the chemistry integrity checks?

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Power
  • Connecting to mySugr
  • Device Settings
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution
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