Test Strips

Why does the test sometimes start even if yellow is still showing in the strip window of my Accu-Chek meter?

The system in your meter automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. 

The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.

Test Strips

Which test strips work with my Accu-Chek Aviva meter?

The Accu-Chek Aviva test strips can be used with the following Accu-Chek meters:

• Accu-Chek Aviva 
• Accu-Chek Aviva Combo 
• Accu-Chek Aviva Expert 
• Accu-Chek Aviva Insight

Connecting to mySugr

What will happen if I change my smartphone?

Can I retrieve my data when I reinstall the mySugr app in the new smartphone? When you create your mySugr account, your data is stored with that account in a secure and compliant manner. If you change mobile devices or have to re-install the mySugr app, pair your meter to the app. Data synchronisation with the app happens automatically as soon as the app has connection to the internet, users don’t have to do manual backups.

Connecting to mySugr

Once the meter is paired, will data transfer automatically to the mySugr app or does the app have to be opened on the smartphone every time synchronisation is needed?

When the meter is paired with the mySugr app, each blood glucose result will be transferred automatically, once the app is opened. However, the meter and smartphone must be within 3 meters to transfer successfully. If the app is not open, the value will not be transferred automatically. However, with the next successful import, all blood glucose values will be imported. There is not any loss of data.